We ship to all 50 states in the United States. At this time, we are not shipping internationally.
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We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to help users with various disabilities access our website effectively.
Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We also aim to be compliant with the Americans with Disabilities Act (ADA) and the European Accessibility Act requirements. These guidelines and regulations explain how to make web content more accessible to people with a wide range of disabilities. We acknowledge that some aspects of our website may not yet achieve full compliance, and we are actively working to address these areas.
Our website implements the Accessibly App, which provides a variety of tools to enhance website accessibility:
Despite our best efforts to ensure accessibility, there may be some limitations. Content provided by third parties, user-generated content, or certain legacy pages may not be fully accessible. We are continuously working to improve our website's accessibility.
We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us. We are committed to addressing these issues promptly.
The accessibility features on this website are provided through the Accessibly App, which utilizes several technologies including HTML, CSS, JavaScript, and various frameworks to enhance accessibility. Our implementation strives to be compatible with major screen readers and assistive technologies.
While we strive to adhere to WCAG 2.1 Level AA standards and provide accessible content, we cannot guarantee that our website will be accessible to all users under all circumstances. This website is provided 'as is' without any representations or warranties, express or implied.
In no event shall we be liable for any damages arising from or related to:
By using this website, you agree to hold us harmless from any claims related to website accessibility issues. We are committed to addressing accessibility barriers in good faith but cannot guarantee immediate resolution in all cases.
If you have any questions about our accessibility efforts or encounter any barriers while using our website, please contact us.
We ship to all 50 states in the United States. At this time, we are not shipping internationally.
Most of our products are available to ship immediately -- we will notify you if there is a back-order. Ground shipping to the Northeast can be delivered in as little as one or two days, while shipping to the West Coast is normally 5-7 business days. We will always do our best to ship items as quickly as possible and you will receive an email with tracking information as soon as your order is sent out. We do not ship on Saturdays, Sundays or on national holidays. You can find more shipping information here.
We offer FREE ground shipping on all orders of $50 or more. You can find more shipping information here.
There are several ways to find out the status of your order. You can click on the tracking information in the order confirmation email you received. You can email us at info@hplaundry.com or call us at (800) 977-1841.
We accept all major credit cards plus PayPal, Google Pay, Amazon Pay and Shop Pay.
Yes, we love speaking with our customers. Please call us at (800) 977-1841.
We accept unopened/unused product returns. We understand that, despite our best efforts, things occasionally don't work out and items need to be returned or exchanged. We are here to help with that. If you are not fully satisfied with your item, please call us within 30 days of receipt so we can personally assist you. Once the returned item(s) have been received and inspected, a full refund will be issued, less the original outbound shipping expense. If you have any product concerns, please contact us at info@heritageparklaundry.com.
If your order arrives to you damaged, please email us at info@hplaundry.com. Please include your order number and let us know exactly what product is damaged if you ordered more than one item. If possible, include a photo of the shipping label and of the damaged product. We will always make it right and get you a replacement shipped as quickly as possible.
We currently are collecting sales tax in Arizona, California, Connecticut, Florida, Indiana, Kansas, Kentucky, Maryland, Michigan, Minnesota, Nevada, New Jersey, New York, Ohio, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.
You can find use instructions and measurements on the side of our bottles, or back of the Refill packs.
Hand Washing: per standard washing basin or bathroom sink (approx. 2 gallons of water)
High-Efficiency Machine: per regular laundry load (approx. 1/2 full drum)
Standard Machine: per regular laundry load
Yes, our products are also formulated for washing in both standard and high-efficiency washing machines, as well as to hand wash your most delicate items.
Our founding mission at Heritage Park was to create detergents and laundry products that were effective on tough stains; gentle on fine linens including cotton, silk, wool, and vegan fabric; safe for sensitive skin; and environmentally friendly. Part of that mission includes manufacturing detergents without dyes or harsh chemicals that are powerful enough to treat messes, stains, and spills, yet sustainable and safe for our families -- and yours!
No
Heritage Park is ’Leaping Bunny Approved’ to be cruelty free and not tested on animals. Leaping Bunny certification is awarded to companies and products that comply with The Leaping Bunny Standard. This is a voluntary pledge that cosmetic, personal care and household product companies make to clear animal testing from all stages of product development. The company's ingredient suppliers make the same pledge; the result is a product guaranteed to be 100 percent free of new animal testing. All Leaping Bunny companies must meet rigorous benchmarks; be open to independent audits and renew their commitment on an annual basis.